Shipping policy

Shipping Policy

This Shipping Policy applies to orders placed with The Headlight Serum, operated by Resurrection Car Care Limited.

Pre-Orders

Certain products, launches, or regional orders may occasionally be offered on a pre-order basis.

For pre-order purchases, processing and dispatch may take up to 30 business days unless a different timeframe is specified on the product page or at checkout.

By placing a pre-order, customers acknowledge that:

  • Dispatch may take longer than our standard processing timeframe
  • Estimated dispatch dates are approximate and may change
  • Delays may occur due to manufacturing, freight, customs, carrier, or other operational factors outside our reasonable control

Where possible, updated dispatch estimates will be communicated by email or displayed on the relevant product page.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation unless otherwise stated on the product page.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Processing time is separate from the estimated shipping/transit timeframe.

Shipping Destinations

The Headlight Serum ships to select international destinations, subject to carrier availability, shipping restrictions, and local import regulations.

Shipping costs, available delivery methods, and estimated delivery times may vary depending on the destination.

Customers may be responsible for:

  • Applicable import duties, taxes, customs fees, or clearance charges
  • Ensuring the product is permitted for import into their country or region
  • Providing accurate and complete shipping information at checkout

Estimated Delivery Timeframes

Estimated delivery timeframes begin after your order has been dispatched.

🇳🇿 New Zealand

Estimated delivery: 8–15 business days after dispatch.

🇦🇺 Australia

Estimated delivery: 8–15 business days after dispatch.

🇺🇸 United States

Estimated delivery: 8–15 business days after dispatch.

Orders to locations including Puerto Rico, Alaska, and Hawaii may experience extended delivery timeframes of approximately 12–15 business days after dispatch.

🇨🇦 Canada

Estimated delivery: 8–15 business days after dispatch.

International Orders

For other supported destinations, the estimated delivery timeframe shown at checkout or on the relevant shipping information page will apply.

All delivery estimates are approximate and are not guaranteed unless expressly stated otherwise.

Delays may occur due to circumstances outside our reasonable control, including:

  • Courier or postal disruptions
  • Regulatory or special handling requirements
  • Weather or natural events
  • Customs inspections and clearance
  • High-volume sales periods
  • Public holidays

Once an order has been dispatched, carrier and customs delays may affect the estimated delivery date. Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

Liquids & Shipping Restrictions

The Headlight Serum is a liquid automotive product and may be subject to carrier-specific, regulatory, or international shipping restrictions.

As a result:

  • Additional handling requirements may apply
  • Available shipping methods may differ between countries
  • Certain destinations may not be serviceable
  • Delivery may take longer where additional carrier or customs processing is required

We reserve the right to:

  • Change the shipping method or carrier where reasonably required
  • Restrict shipping to certain destinations
  • Cancel an order where we are unable to legally or reasonably deliver the product

If we cannot fulfil an order because of applicable shipping restrictions or carrier limitations, the affected item(s) will be refunded.

Shipping Confirmation & Tracking

Where available, customers will receive tracking information after their order has been dispatched.

Tracking information is supplied by third-party carriers. Updates may be delayed and may not always reflect the parcel's location in real time.

Shipping Damage

If your order arrives damaged, please contact us as soon as reasonably possible.

Where possible, contact us within 7 days of delivery and provide:

  • Clear photographs of the damaged product
  • Clear photographs of the external packaging
  • Your order number
  • A description of the damage

Depending on the circumstances and applicable consumer law, an accepted claim may result in a replacement, refund, or another appropriate remedy.

The requested 7-day notification period does not limit any rights that cannot legally be restricted under applicable consumer protection laws.

Lost or Missing Shipments

If an order appears to have been lost in transit, please contact us so that we can investigate the shipment with the relevant carrier.

Where a shipment is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund, subject to applicable consumer law.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete delivery information at checkout.

If incorrect or incomplete information supplied by the customer results in a failed delivery, returned parcel, or additional shipping charge, the customer may be responsible for reasonable reshipment or redelivery costs.

Please contact us as quickly as possible if you notice an error in your delivery information. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Risk of Loss

Responsibility for loss or damage will be determined in accordance with applicable consumer protection law.

Nothing in this Shipping Policy is intended to transfer risk to a customer earlier than permitted by applicable law or to exclude rights or remedies that cannot legally be excluded.

Contact

For shipping enquiries, please contact:

The Headlight Serum