Terms of service
Terms of Service
By accessing, browsing, or purchasing from The Headlight Serum, you agree to be bound by the following Terms of Service. If you do not agree with these terms, you must not use our website or purchase our products.
Products & Intended Use
Products sold by The Headlight Serum are designed for automotive use only and must be used in accordance with the instructions provided.
The Headlight Serum is designed for application to suitable exterior automotive headlight lenses. Results may vary depending on factors including:
- Headlight condition and severity of oxidation or cloudiness
- Surface preparation and cleaning
- Application technique
- Previous coatings or treatments
- Environmental conditions, including temperature and humidity
- Pre-existing physical damage
We are not responsible for product failure, damage, or unsatisfactory results caused by circumstances including:
- Incorrect or improper application
- Failure to follow the provided instructions
- Use on unsuitable surfaces or materials
- Inadequate surface preparation
- Application in unsuitable environmental conditions
- Pre-existing damage to the headlight or headlight assembly
Nothing in this section limits rights or remedies that cannot legally be excluded under applicable consumer law.
Pricing & Currency
Prices displayed on our website may be shown in the customer's local currency or another currency indicated at checkout.
Depending on your location and payment method, your bank or payment provider may charge:
- Currency conversion fees
- Foreign transaction fees
- Other payment-processing charges
These charges are outside our control.
Product prices, promotions, and offers may be changed or withdrawn at any time, subject to applicable law.
Orders & Payments
- All orders are subject to availability and acceptance.
- We reserve the right to refuse or cancel an order where reasonably necessary, including suspected fraud, pricing errors, inventory errors, or other legitimate circumstances.
- Payment must be successfully authorised before an order is processed or dispatched.
- If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.
- Customers are responsible for providing accurate shipping and contact information when placing an order.
Shipping & Delivery
Shipping and delivery timeframes displayed on our website are estimates unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including:
- Courier or postal delays
- Customs processing
- Severe weather
- Public holidays
- High-volume periods
- Incorrect or incomplete delivery information
Once an order has been dispatched, tracking information may be provided where available.
Nothing in this section limits any delivery rights or remedies available under applicable consumer law.
Returns & Refunds
Returns, replacements, and refunds are governed by our Returns & Refund Policy, which forms part of these Terms.
Where a product arrives damaged or has a manufacturing defect, customers should contact us with their order details and supporting evidence so the issue can be assessed.
Variation in restoration results does not by itself establish that a product is defective, as results can depend on headlight condition, preparation, application, and other external factors.
Nothing in our Returns & Refund Policy or these Terms excludes any mandatory rights or remedies available under applicable consumer law.
Intellectual Property
Unless otherwise stated, content associated with The Headlight Serum, including:
- Brand names
- Logos
- Product names
- Product designs
- Website copy
- Graphics and images
- Videos
- Advertising materials
is owned by or licensed to Resurrection Car Care Limited and is protected by applicable intellectual property laws.
Our content may not be copied, reproduced, distributed, modified, republished, or commercially exploited without prior written permission, except where permitted by law.
Limitation of Liability
To the fullest extent permitted by applicable law, Resurrection Car Care Limited, trading as The Headlight Serum, will not be liable for indirect, incidental, special, or consequential loss arising from the use or misuse of our products or website.
Where permitted by law, our liability will be limited to the amount paid for the relevant product.
These limitations do not apply where liability cannot legally be excluded or limited.
Global Consumer Rights
We sell to customers in multiple jurisdictions, and consumer protections may vary depending on where you are located.
Nothing in these Terms is intended to:
- Exclude or restrict mandatory consumer guarantees or statutory rights that cannot legally be excluded
- Limit remedies that customers are legally entitled to receive
- Replace or override applicable local consumer protection legislation
Where these Terms conflict with mandatory consumer law applicable to your purchase, the mandatory consumer law will prevail.
Governing Law
These Terms of Service are governed by the laws of New Zealand, subject to any mandatory consumer protections or jurisdictional rights that apply to customers in other locations.
Changes to These Terms
We may update these Terms from time to time to reflect changes to our products, business operations, website, or legal requirements.
The version published on our website at the relevant time will apply, subject to applicable law.
Contact Information
For questions regarding these Terms, please contact:
The Headlight Serum